Privacy Policy

Last updated: 10-10-2026

San Diego Water Damage (“we,” “us,” or “our”) provides water damage restoration services in San Diego, California. This Privacy Policy explains what personal information we collect through our website at [Website URL], by phone, and through our services, how we use and share it, and the choices and rights you have.

By using our website or contacting us, you acknowledge the practices described here. If you don’t agree with this policy, please don’t use our website.

Information We Collect

We collect only the information we need to respond to you and provide our services. This includes information you give us directly, information collected automatically, and information we receive from others involved in your project.

Information You Provide to Us

Contact details: your name, phone number, email address, and mailing address.
Property and project details: the address of the affected property, the type of property, a description of the water damage, and the dates and causes of the damage.
Photos and videos: images you send us of the damage. These may show the inside of your property or personal belongings.
Insurance information: your insurance company, policy number, and claim number, if you choose to share them.
Communications: the content of your emails, form submissions, texts, and messages to us. If we ever record a phone call, we’ll tell you at the start of the call.

Please don’t send sensitive information such as Social Security numbers, bank account numbers, or government ID numbers through our website forms or by email.

Information Collected Automatically

When you visit our website, we and our service providers may collect your IP address, browser type, device type, operating system, pages viewed, links clicked, the date and time of your visit, the website that referred you, and your approximate location based on your IP address.

Information From Other Sources

With your permission, we may receive information from your insurance company, adjuster, property manager, or homeowners association related to your project.

How We Use Your Information

We use your information to:

Respond to your calls, messages, and requests for an assessment
Schedule, perform, and document restoration services
Communicate with you about your project, including updates and follow-ups
Coordinate with your insurance company or property manager at your direction
Send invoices and process payments
Operate, secure, and improve our website and services
Understand how visitors use our website
Comply with legal obligations and resolve disputes

If you give us your mobile number and agree to receive text messages, we may text you about your request or project. Message and data rates may apply, and you can reply STOP at any time to opt out.

We don’t sell your personal information. We share it only as described below.

Service providers: companies that help us run our business, such as website hosting, form and email tools, scheduling and customer management software, phone and text services, analytics providers, and payment processors. They may use your information only to perform services for us.
Project participants: subcontractors or specialists who help perform your restoration work, and, at your direction or with your consent, your insurance company, adjuster, property manager, or association.
Legal and safety reasons: government agencies, courts, or others when we believe disclosure is required by law, to enforce our rights, or to protect the safety of people or property.
Business changes: a buyer or successor if we merge, sell, or transfer all or part of our business.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it. We may use analytics and advertising tools, including [List of Analytics and Advertising Tools], that collect information about your device and activity on our website.

If we use advertising or analytics tools that collect information about your activity across websites for advertising purposes, California law may treat that as “sharing.” You can opt out by contacting us using the details below. You can also block or delete cookies in your browser settings, though some parts of the site may not work as intended.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Our website does not currently respond to Do Not Track signals.

How Long We Keep Information

We keep personal information for as long as we need it to respond to you, provide our services, support insurance and project documentation, meet legal, tax, and accounting requirements, and resolve disputes. When we no longer need it, we delete or de-identify it.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website or method of transmission is completely secure, so we can’t guarantee absolute security.

Your Choices

Marketing messages: you can opt out of marketing emails by using the unsubscribe link in the message or by contacting us. We may still send messages about your active project.
Text messages: reply STOP to any text to opt out.
Cookies: you can manage cookies through your browser settings.
Your information: you can ask to access, correct, or delete your information as described below.

Your California Privacy Rights

If you’re a California resident, you may have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent it applies to us:

Right to know: ask what personal information we collect, use, and disclose, and receive a copy of the specific information we hold about you.
Right to delete: ask us to delete personal information we collected from you, subject to legal exceptions.
Right to correct: ask us to correct inaccurate personal information.
Right to opt out: opt out of the sale or sharing of your personal information.
Right to limit: ask us to limit the use of sensitive personal information to certain permitted purposes.
Right to non-discrimination: we won’t deny you service or charge you different prices for exercising your rights.

To make a request, contact us using the details below. We’ll need to verify your identity before acting on a request, and we may ask for information that matches what we already have. You can also have an authorized agent submit a request for you with your written permission. We’ll respond within 45 days, and we’ll tell you if we need more time.

Children’s Privacy

Our website and services are not directed to children under 16, and we don’t knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we’ll delete it.

Links to Other Websites

Our website may link to other websites, such as insurers or government agencies. We’re not responsible for their privacy practices, so please review their policies.

Changes to This Privacy Policy

We may update this policy from time to time. When we do, we’ll post the new version on this page and update the “Last updated” date above. Changes take effect when posted.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Phone: (619) 320-9986
Email: info@sandiegowaterdamage.com
Address: 602 W G St, San Diego, CA 92101
Business hours: 24/7